Updated on 22-Jul-2025
Effective date 22-Jul-2025
This Privacy Policy describes the policies of Troficolor, Rua da Mabor, 117, Vila Nova de Famalicão 4760-813, Portugal, email: info@troficolor.com, telephone: 252403870 (Call national landline), regarding the collection, use and disclosure of your information that we collect when you use our website ( https://troficolor.com ). (the “Service”). By accessing or using the Service, you consent to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not agree to it, do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice to you and we will post the revised Privacy Policy on the Service. The revised Policy will become effective 180 days after the revised Policy is posted on the Service and your continued access to or use of the Service after that time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.
Information we collect:
We will collect and process the following personal information about you:
Name and surname
E-mail address
How we use your information:
We will use the information we collect about you for the following purposes:
Customer support
If we intend to use your information for any other purpose, we will ask for your consent and use your information only after we have received your consent and then only for the purpose(s) for which you have given your consent, unless we are required by law to do otherwise.
Retention of user information:
We will retain your personal information for 90 days to 2 years after users close their accounts or for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy. We may need to retain certain information for longer periods, such as record keeping/reporting in accordance with applicable law or for other legitimate reasons, such as enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregated information, none of which identifies you (directly or indirectly), can be stored indefinitely.
Your rights:
Depending on applicable law, you may have the right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to active processing of your data, ask us to share your personal information with another entity, withdraw any consent you have given us to process your data, the right to lodge a complaint with a legal authority and other rights that may be relevant under applicable law. To exercise these rights, you can write to us at troficolor@troficolor.com. We will respond to your request in accordance with applicable law.
Please note that if you do not authorize us to collect or process the necessary personal information or if you withdraw your consent to the processing of such information for the purposes intended, you may not be able to access or use the services for which your information was requested.
Cookies Etc.
To find out more about how we use them and your options regarding these tracking technologies, please consult our Cookie Policy.
Security:
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, in view of the inherent risks, we cannot guarantee absolute security and, consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.
Third party links and use of your information:
Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of third parties, including third parties that operate any website or service that may be accessed through a link on the Service. We strongly advise you to review the privacy policy of every website you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Responsible for complaints / data protection:
If you have any questions or concerns about the processing of your information that is available with us, you can send an e-mail to our Complaints Officer at Troficolor, Rua da Mabor, 117, e-mail: info@troficolor.com. We will respond to your concerns in accordance with the applicable legislation.
